I have seen the letters of satisfied customers in your shop and, frankly, I never thought I would write one...but here it is.
In this day and age when getting even the simplest service becomes an unbelievably aggravating experience, it really is a pleasure to deal with someone who seems eager to please the customer. I found it extraordinary that you and another mechanic would stay until 8:00 PM in order to Complete the work on my Honda. When I looked at the labor charge it was, to say the least, surprising. I'm sure that any other garage the price of the service would have been twice as much.
This seems to be "old fashioned" business sense. Instead to trying to gauge the customer for every red cent you can get, be courteous, honest and really try to please him. He'll be back and so will his friends.
You'll be seeing a lot of my friends.
Being subject to certian human frailties, I must apologize for delaying this letter so long. When someone gets their siphon hose into my check book , I can fire off a nasty-gram in short order. Letters of praise seem to take longer.
For about 6 years you have been doing nearly all the work, I can't do myself, on my two imports. Nearly without exception, your work is on time, and right the first time. On the rare occasions when a problem isn't solved on the first try, you pull out all the stops and get it solved short order. I am reminded of a rainy night last year when you came to the assistance of my wife, who was stranded in the 77 Datsun Truck.
I have given up calling other shops for prices, you are either low or very competitive, even with the new "Ducci Tax" hanging over your head.
I consider out business relationship to be superb, and fully expect it to continue.
When we bought the car you said " If you have
any problems I'll help you out." Boy do you ever mean what you say!
Thank you Dave Anker
Brad & Christine
You've got a new customer for both of current cars, and for future cars as well. Although with your skill at keeping them roadworthy, it may be a long time before we retire the Chevy or the Audi
Charles & Joan B.